Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed a site worth covering? This page explains the best way to reach Best Online Poker Sites and what you can expect once you do.

How to Send Us a Message

Email is the most reliable way to get in touch. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies to do the work for us. We aim to respond within two working days, though it can take a little longer during busier periods.

If you can, tell us upfront what your message is about. A quick line like "bonus terms question" or "correction on Ignition review" helps us route it to the right person and get back to you faster.

What We Can Help With

• Questions about our rankings — Curious why one poker site sits above another, or how we weigh things like traffic, rake, or bonus terms? Ask us directly and we'll explain our reasoning.
• Corrections and updates — Poker operators change their bonus terms, deposit methods, and licensing details more often than most players realize. If you've noticed something on the site that looks outdated or off, please flag it. We'd rather fix it than leave it standing.
• Coverage suggestions — If there's a real money poker site, payment method, or format (fast-fold, Spin & Go, mixed games) you think deserves more attention on this site, let us know.
• Partnership or editorial enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind. Any commercial arrangement of that kind would be disclosed clearly on the relevant pages, and it never determines how a site is ranked.
• Player concerns about a specific site — If you've had a dispute with an operator's support team, a delayed withdrawal, or a licensing question you can't get answered elsewhere, tell us the details and we'll point you toward what we know or where to escalate it.

Before You Write In: Common Questions We Get

A few things come up often enough that they're worth mentioning here directly, so you can decide whether emailing us is even necessary.

"Is playing real money poker online legal where I live?" — Online poker in the US is regulated at the state level, not federally, so legality depends entirely on which state you're in. We cover this state-by-state in our reviews, but for a definitive answer on your specific location, your state's gaming regulator is the authoritative source, not us.

"How were these sites scored?" — Our editorial ratings are built from publicly available and researched information on licensing, traffic and game variety, rake and rakeback structures, deposit and withdrawal options, mobile software quality, and welcome bonus terms. Commercial relationships with any operator never buy a higher position on our comparison table.

"Can you help me with a deposit or withdrawal that's stuck?" — We're an independent comparison site, not the poker operator, and we can't access anyone's player account or move money on their behalf. For account-specific issues, you'll need to contact the poker site's own customer support team directly. We're happy to point you toward general information about typical processing times and payment methods if that helps.

A Word on Responsible Play

If your message touches on struggling to stick to a budget, chasing losses, or gambling affecting your life in ways that worry you, please say so plainly in your email. We're not equipped to provide counseling, but we can point you toward proper support. In the US, the National Council on Problem Gambling helpline is 1-800-GAMBLER, available for anyone who wants confidential help or information, regardless of which state or site you play on. All real money poker discussed on this site is intended for players aged 21 and over (18+ in a small number of states), and it should never be treated as a way to earn income or solve financial pressure.

What Happens to Your Message

Every email that reaches us is read by an actual person, not filtered through a bot and forgotten. We'll do our best to give you a direct, useful answer rather than a generic one. If your question relates to something we've already published — say, our coverage of non-GamStop casino options — we may point you to that page alongside a personal reply if it answers what you're asking.

Thanks for taking the time to reach out. Honest feedback from real players is what keeps our reviews worth reading, and we don't take that lightly.